Good news! After a strict and comprehensive audit, Chicheng Electric successfully passed the re-certification of the “Commodity After-Sales Service Evaluation System” (GB/T 27922-2011) with its excellent service quality and professional ability. Its service ability reached the highest five-star standard and won the “Five-Star” after-sales service certification certificate! The audit process was extremely rigorous and covered every detail of the service process. From the smoothness of customer feedback channels to the timeliness and effectiveness of problem handling; from the professional quality of service personnel to the completeness of service facilities, every link has been carefully examined by the audit team.
Chicheng Electric successfully passed this test with its rich experience accumulated over the years, perfect service system and the unremitting efforts of all employees, demonstrating the company’s hard-core strength in maintaining industry benchmarks in the fields of service quality, management system and customer satisfaction. The “Commodity After-Sales Service Evaluation System” is an authoritative certification for national and industry-wide services approved by the state, and it is also a “touchstone” for measuring the level of corporate service. This certification evaluates the service level of enterprises and divides them into different levels to reflect the quality of their services. Among them, “five-star” as the highest level certification has become an important benchmark for measuring the service level of enterprises.
Build a full life cycle service system
At Chicheng Electric, we always adhere to the purpose of “going all out for entrustment” and are committed to building a one-stop high-quality service system for customers before, during and after sales.
Pre-sales solution customization service: project site survey, customer personalized demand management and analysis, professional product promotion, providing a complete system solution (deepening drawings), customer personalized demand management and analysis:
In-sales technical follow-up service: product technical support and training (purchase, installation, commissioning, maintenance), equipment installation and commissioning guidance (on-site guidance or video guidance), instrument function and technical parameter inspection, dealer publicity guidance, customer required publicity materials, issuing corresponding test reports, spare parts prices, customized extended warranty service;
After-sales maintenance value-added service: 24-hour remote online support, customer repair expedited service & replacement parts first-ship service, 15-minute quick response to customers, solving customer problems within 24 hours, product training and technical exchange support (on-site guidance or remote guidance), periodic on-site inspection service;
Strictly abide by the full-factor service standards
At a time when product homogeneity is intensifying, after-sales service has become the core element of enterprises to build competitive barriers, and even the “lifeline” for brand development and survival. Chicheng Electric strictly adheres to the three after-sales service standards: basic service, proactive care, and empathetic service, and continuously improves the service level to create a more convenient and warmer full-life cycle service experience for customers.
Basic service: Chicheng Electric always keeps in mind the mission of “making users feel at ease, satisfying employees, and creating a benchmark enterprise for gas environment safety”, and insists on serving every user with the best solution, the most cost-effective products, and more valuable services.
Proactive care: In addition to basic services, Chicheng Electric also continuously strengthens service awareness, extends customer service functions, and strives to provide customers with value-added service experience. Replace “waiting and rescue” services with “proactive and preventive” services. For example, actively carry out customer inspection services, actively remind customers to pay attention to instrument maintenance, actively provide product training for customers, and actively replace expired sensors for customers, etc., to create a good consumer experience for customers with practical actions.
Establish a professional technical service team
In order to provide users with a full range, multi-level, personalized and high-quality service experience, Chicheng Electric adopts a 7×24-hour service mechanism, responds to customer needs quickly within 15 minutes, and always puts customer needs first. In addition, Chicheng Electric also has a professional customer service team, who have a comprehensive technical background and solid technical skills, and can efficiently solve various problems encountered by customers. Not afraid of hardship or fatigue, always on the way to serve users, Chicheng Electric customer service personnel travel to more than 300 cities across the country throughout the year, with a total travel mileage of 400,000 kilometers, which can circle the earth 10 times! The acquisition of the five-star after-sales service evaluation system certificate reflects Chicheng Electric’s advantages and strengths in after-sales service, and at the same time lays a good foundation for the company to expand the market and gain customer trust, which is of great significance. Chicheng Electric will take this opportunity to provide users with better technical services and further improve customer satisfaction and market competitiveness.
